Customer calls
Someone has no cooling, a leak, or an urgent repair question outside normal coverage.
For HVAC, plumbing, roofing, and emergency repair teams
Stop after-hours calls from becoming someone else's booked job.
Close Loop Calls sets up an after-hours and overflow call desk that answers, captures the customer's issue and urgency, then sends a clean summary to the owner or dispatcher.
24/7
after-hours and overflow coverage path
4 fields
name, phone, issue, urgency captured
$1,250
founding setup, then $499/month
The wedge
Answer the calls your team misses when the shop is closed or slammed.
This is not a full marketing rebuild and it is not a promise to replace your dispatcher. The first install is intentionally narrow: after-hours and overflow calls get answered, qualified, and routed.
System captures the job
The call flow asks for the customer name, callback number, issue, service area, and urgency.
Your team gets the summary
The owner or dispatcher receives a clean summary and callback rule, with monthly proof of captured calls.
Why owners care
Most homeowners do not wait around for voicemail.
If a homeowner has no AC at night, they usually call more than one company. The first clear response often wins the callback. Close Loop Calls protects that first contact without asking your crew to learn a complicated software platform.
Busy office
Overflow calls still get answered.
Closed shop
After-hours callers do not hit dead voicemail.
Clear routing
Urgent jobs reach the right person faster.
Install path
Built around the way a contractor already works.
Start with the smallest useful system: after-hours and overflow calls. Add deeper booking, review, and follow-up workflows only after the call path proves useful.
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01
Map the call rules
Business hours, emergency rules, service area, callback owner, and which calls should route immediately.
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02
Build the call flow
The script captures the customer details your team needs: name, phone, job type, urgency, and location.
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03
Route and report
Summaries go to the owner or dispatcher, and the monthly report shows calls answered and leads captured.
Founding offer
Start with after-hours and overflow calls only.
The founding cohort gets a narrow install, monthly proof, and a 14-day prove-it window. Pass-through phone, SMS, or platform costs are handled separately when needed.
Call-Flow Outline
$297
Public lead-path review, after-hours call-flow outline, and setup recommendation.
Founding Install
$1,250 setup
After-hours and overflow call desk setup, script, routing rules, owner summaries, and test flow.
Monitoring
$499 /mo
Monthly KPI report, call-flow tuning, routing checks, and lead-capture recommendations.
Request a call-flow demo
Send the business name and website. We will reply with the first visible after-hours call gaps.
No software migration is needed for the first step. We only need business hours, service area, emergency rules, and who should receive urgent summaries.